Delivery Information
Shipping
Delivery only within the UK: £4.00
UK orders are dispatched and the expected delivery time is 1-3 days.
Outside of the UK and EU. Delivery expected delivery time is 5-7 days.
Items are shipped the same day if an order is placed before 4 pm GMT+1, if the order is placed after this time, the order will be dispatched on the following day that the item is placed. Orders are NOT dispatched on the weekends.
King K9 Ltd does not take responsibility for customs fees, customs delays, and other customs issues.
King K9 Ltd does not take responsibility for delivery times. We post all items promptly but local couriers determine a delivery time.
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made within 72hrs of receipt of delivery. Please contact us and provide detailed information about any product damaged during shipping within that time.
1. In the event of being unsatisfied with the quality of the product, please contact us by email within 14 days of receiving the product for a full refund. Import duties are non-refundable.
2. The product must be unopened to receive a full refund as we cannot be re-used items at our discretion.
3. All of our products carry a 14-day customer satisfaction guarantee. If you are not satisfied, simply return the unopened product for a full refund less any shipping charges. Your acceptance of the terms of purchase means you agree to and understand the refund policy.4. We make no claims as to any extra benefits for products containing Hemp Extract. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.